Refund policy
Last updated: 9 October 2026
30 days to try it, with free returns
If it isn't for you, you can request a return within 30 days of receiving your order, and we cover the return postage.
Conditions
- You contact us within 30 days of delivery.
- The product is in the same condition you received it, with all its accessories (charging cable included).
- You give us your order number as proof of purchase.
How to start a return
Email us from our contact page with your order number and the reason. We'll reply with the instructions and the return address. Please don't ship the product back before telling us — returns that arrive without instructions can't be processed.
Damaged, faulty or wrong product
Check your order when it arrives. If the product is damaged, doesn't work or isn't what you ordered, email us as soon as you can with your order number and a photo. We'll send a replacement or refund you in full, at no cost to you. This doesn't affect your three-year legal conformity warranty.
Refunds
Once we've received and inspected the return we'll tell you whether it's approved. Approved refunds go back to your original payment method within 14 days at most. Your bank may take a few days longer to show it.
Your right of withdrawal
You have the legal right to withdraw from the purchase within 14 calendar days of delivery, without giving a reason (articles 102 and following of the Spanish consolidated Consumer Protection Act). Our 30 days extend that period — they don't replace or limit it.
Exchanges
If you'd like a different product, the fastest route is to return the original following the steps above and place a new order.
Questions?
Email us any time from our contact page.